Shipping policy

OCTY shipping policy

Delivery area and cost

We offer free delivery for website orders throughout England, Scotland and Wales, including their islands.

Northern Ireland, the Channel Islands, the Isle of Man and destinations outside the UK are outside this delivery offer. If you are unsure whether your address is covered, email octy@europe.com before ordering.

Dispatch and delivery

Orders are sent with Royal Mail First Class.

OCTY dispatches website orders directly. Orders are usually dispatched within 1–2 days.

Dispatch means the order has been sent. It is not a promise that the order will arrive within 1–2 days. If no different delivery period has been agreed, we will deliver without undue delay and within 30 days of the contract.

Your delivery address

Please check the name, address and postcode before placing your order. If you notice an error, email octy@europe.com promptly with your order number. We will explain whether the address can still be corrected.

Lost, damaged or delayed deliveries

If your order has not arrived, arrives damaged or appears to have been delivered incorrectly, contact octy@europe.com with your order number and details of the problem.

When we arrange the carrier, the goods remain our responsibility until you, or a person you nominate to receive them, takes physical possession. We will handle problems with the carrier. Your statutory rights relating to late, lost or damaged deliveries remain unaffected.

Returns

For cancellation, returns and refund information, see:
https://shopocty.myshopify.com/policies/refund-policy

The parcel return address is supplied privately on request. Please email octy@europe.com for the correct return details. You do not need to wait for a reply or an address before notifying us that you wish to cancel.